Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is 14 (fourteen) days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached sample withdrawal form, but this is not mandatory. Please state your name, address and, if available, your telephone number, fax number and e-mail address.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Consequences of revocation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract and receive the good(s). For this repayment, we will use the same means of payment that you used for the original transaction, unless otherwise expressly agreed with you in writing; under no circumstances will you be charged any fees for this repayment.

We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.

You must return the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract.

sera GmbH
Division: neandno
Petzoldstrasse 35a
4020 Linz
Austria

to return or hand over the goods. The deadline is met if you send the goods before the period of fourteen days has expired.

Later returns will not be accepted and the contract will be duly concluded. If the goods are not duly returned to us within the above-mentioned period, your declaration of withdrawal shall be deemed null and void and the contract shall be deemed accepted and executed.

Goods that are returned to us despite the expiry of the deadline will be destroyed or donated. The contract is considered fulfilled on our part and therefore no claims for reimbursement arise on your part.

If the order value is at least €49, we will pay for the return shipment.
Goods must be returned to us unused and in their original packaging.

You only have to pay for any loss in value of the goods if this loss in value is due to handling by you that is not necessary to check the condition, properties and functioning of the goods. Used goods will NOT be refunded. Goods that are damaged during return shipment due to improper packaging will NOT be refunded.

End of the withdrawal policy

Revocation form

Sample withdrawal form

(If you wish to cancel the contract, please fill out this form and send it back to us).

To:
sera GmbH
Division: neandno
Petzoldstrasse 35a
4020 Linz
Austria

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

_____________________________________________________

Ordered on (*)/received on (*)

_____________________________________________________

Name of the consumer(s)

_____________________________________________________

Address of the consumer(s)

_____________________________________________________

Signature of the consumer(s) (only for notification on paper)

_____________________________________________________

Date

_____________________________________________________

(*) Delete as appropriate.

Exceptions to the right of withdrawal

There is no right of withdrawal for

  • Goods that are manufactured according to customer specifications or are clearly tailored to personal requirements.
  • Goods that can spoil quickly or whose expiration date would be quickly exceeded.
  • Goods that are delivered sealed and are not suitable for return for reasons of health protection or hygiene, provided that the seal has been removed after delivery.goods that have been inseparably mixed with other goods after delivery due to their nature.
  • Sound or video recordings or computer software delivered in a sealed package, provided that the seal has been removed after delivery.
  • the delivery of digital content not stored on a physical data carrier, if the trader - with the express consent of the consumer, combined with the consumer's knowledge of the loss of the right of withdrawal in the event of premature commencement of contract fulfillment, and after provision of a copy or confirmation in accordance with § 5 para. 2 or § 7 para. 3 - has commenced delivery before the expiry of the withdrawal period in accordance with § 11.
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